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Who Do You Trust the Most?

Written by Ryann Norman. Ryann is the Marketing and Product Development Manager for Peak Performance. She has a proven track record for implemented training programs and managed relationships resulting in improved business efficiencies and processes.


There is a dynamic relationship between trust, respect, and credibility within all teams in an organization. Without trust, employees feel a sense of uncertainty, insecurity, and worry that creates a barrier to effective performance. With our current business reality and global economy revolving around relationships and partnerships, the ability to establish, cultivate and restore trust with our colleagues, employees, vendors, and customers is an essential leadership capability.




So, what's the difference?


Trust is the assured reliance on the character, ability, strength, or truth of someone or something, one in which confidence is placed.


Respect is an act of giving particular attention; consideration; high or special regard; esteem.


Credibility is the quality or power of inspiring belief, capacity for belief. Credibility cannot exist without trust and respect.



Trust is established, respect is given and credibility is earned over time.

Trust and respect are prerequisites to credibility and are mandatory to leadership.


How do you earn credibility as a leader?

Present yourself as someone with a strong character. Stick to your guns when it comes to leading others. Don't say one thing and then do the opposite.


Live your values. Whether or not your employees share the same values is irrelevant. What is relevant is that you lead with your values. Leaders who lack values are less likely to be considered credible.


Be accountable for your actions. If you make a mistake, acknowledge it and move on. Don’t blame others for your mistakes.


Be honest. This seems pretty obvious, but if you are dishonest with your employees, you will lose your credibility—period.


Keep learning. Knowledge is power; the more you know, the more credible you will be as a leader. So make it a goal to keep learning.


Trust, Respect & Credibility is the first course and a key component in Peak Performance's Leadership Development Series. This course serves as the foundation for establishing high-performing leaders and defines the relationship between trust, respect, and credibility, covers the importance of follow-up and honoring commitments, provides tips for gaining trust, and reviews the five dysfunctions of a team – how lack of trust will inhibit execution.

This course is designed specifically for managers, department heads, front-line supervisors, team leaders, and coordinators whether they are new to the position or have been in a leadership role for years.


Our next Leadership Series begins August 10th with Trust, Respect & Credibility and is hosted by the Tennessee Chamber of Commerce and Industry Additional courses in the series include; Goal Setting & Execution, Coaching & Mentoring, Team Building & Teamwork, Emotional Intelligence, Conflict Resolution and Delegating Effectively. Register now to receive the early-bird discounted price.


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